Shipping & Returns

Shipping

Shipping charges

Orders of Rs.1000/= and above qualify for free shipping within India. Orders upto Rs.999/= will attract a shipping fee of Rs.100/=. International shipping charges depend on the weight, volume & distance of travel. This will be calculated at checkout.

Order processing time

TABI products are “Made to order”. To reduce waste, we only produce once we receive the order. We try and ship within 4 to 10 days of receiving the order. Tabi products are crafted with attention to detail.  If there is an unexpected delay in production, we will keep you informed. We thank you for your understanding and patience.

If you need and order by a certain date, please call us at +91-9319750031 prior to ordering and we will happy to check the possibilities.

Delivery time

All orders are dispatched through a registered courier service. Courier details will be shared with you so that you may track your package. Once shipped, orders in India should reach you within 2 to 7 working days. International orders should reach you within 5 to 15 working days. Delivery time does not include weekends or public holidays.

We use reliable courier companies to ship your order, but we are unable to control any unforeseen delays due to the courier service.

Please ensure that you enter your full shipping address, along with a phone number. We will be unable to take on any liability, for the loss of your package, due to an incomplete or wrong address.

International duties and taxes

Duties & Taxes levied by your country are not included in the shipping and handling charges paid at checkout. You will need to pay the applicable duties and taxes directly to the courier service.

Please note that we cannot control any customs delays in India or in your country.

Exchanges. Returns & Refunds

We strive to make fine quality handmade products that you will enjoy using. However, if for some reason you feel the need to exchange or return your order please carefully read the policies listed below.

Exchanges

You can exchange your order if it is faulty or if you have received the wrong product / size. Please EMAIL your order number and a photo of the fault to hello@cactusfashions.co.in

Our products are made with natural textiles which may have slubs, irregularities and colour variations. These are a characteristics of something handmade and not mass produced and enhance the beauty of the product. These are not to be considered as defects.

In case the colour or fabric is out of stock by the time we receive your return, you may choose another fabric or ask for a refund.

 

Returns

Eligibility for exchange or return

For an order to be eligible for exchange or return it must meet all of the following requirements:

~ Exchange or return request must be for products that are faulty or if you have received a wrong product / size.

~ Exchange or return request must be made within 3 days of receipt of the order.

~ Exchange or return items should be unused and in original condition

~ Exchange or return items should have their tags intact & be properly packaged, so as to prevent damage during shipping. If the product is damaged due to the packaging we will be unable to process your exchange or refund.

~ Exchange or return items within India should reach us within 10 days from date of receipt.

~ Exchange or return items from overseas should reach us within 15 days from date of receipt.

~ For overseas returns please state clearly in the courier declaration ‘returned goods of no commercial value’. This will ensure we are not charged duties for return packages.

~ We reserve the right to not accept exchange or return items that do not reach us within the given time. 

~ The cost of shipping for exchange or return items will need be borne by the customer.

Custom order returns

Custom orders and special size products cannot be exchanged or returned unless the product is faulty.

Sale item returns

Sale items cannot be exchanged or returned.

Address for returns

Please send exchanges or returns to the following address:

Tabi

Cactus Fashions

A-14, DLF Industrial Area Phase - 1,

Faridabad

Haryana – 121003

Phone +91 9319750031

Refund policy

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If it is approved, your refund will be initiated within 7 working days of receiving the return.

Shipping charges, if applied will not be eligible for refund.